Last Updated: August 14, 2026

Sustainable Heating & Cooling respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Sustainable Heating & Cooling (“Sustainable Heating & Cooling,” “we,” “us,” or “our”) collects, uses, protects, and manages information obtained through sustainableheatingandac.com, our online forms, telephone communications, text messaging, email communications, and interactions related to our heating, cooling, indoor air quality, maintenance, and other HVAC services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Request HVAC service or an estimate
  • Schedule an appointment
  • Contact us through our website
  • Call or communicate with our staff
  • Sign up for a maintenance program
  • Request information about our products or services
  • Submit a referral
  • Submit an employment application
  • Opt in to receive text messages or other communications

The information collected may include:

  • Name
  • Mailing or service address
  • Email address
  • Telephone or mobile phone number
  • Information about your home or HVAC equipment
  • Requested service information
  • Appointment preferences
  • Messages or comments you submit
  • Communication preferences
  • Other information you voluntarily provide

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website usage information.

How We Use Your Information

Information collected by Sustainable Heating & Cooling may be used to:

  • Respond to questions and service requests
  • Schedule and manage appointments
  • Provide estimates and requested HVAC services
  • Communicate about appointments, estimates, installations, repairs, maintenance, and other service-related matters
  • Send appointment reminders and service updates
  • Provide customer support
  • Respond to warranty or maintenance requests
  • Improve our website, services, and customer experience
  • Maintain business and customer records
  • Send promotional communications when you have provided appropriate consent
  • Comply with legal, regulatory, and administrative requirements

SMS and Text Message Communications

When you provide your mobile telephone number and expressly consent to receive text messages from Sustainable Heating & Cooling, we may send you messages related to your interaction with us.

Depending on the consent you provide, messages may include:

  • Appointment confirmations and reminders
  • Scheduling communications
  • Estimate information and follow-up
  • Service updates
  • Technician or appointment notifications
  • Maintenance reminders
  • Customer service communications
  • Special offers, discounts, promotions, or other marketing messages

Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply according to your wireless plan.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Mobile Information and Messaging Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in information and consent are used only for the purposes described at the time consent is provided and as otherwise described in this Privacy Policy.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors interact with the website, remember preferences, and measure website performance.

Cookies are small data files stored on your browser or device. You may be able to disable or limit cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We may use website analytics, advertising measurement, call tracking, or similar technologies to better understand how visitors find and use our website.

Service Providers

We may use service providers and subcontractors to perform functions necessary to operate our business and provide customer service. These may include website hosting, scheduling, communications, customer support, data storage, payment processing, analytics, and other business support services.

These providers may access information only when reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

SMS opt-in data and consent are subject to the protections described in the Mobile Information and Messaging Consent section above.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure. You should use reasonable care when transmitting personal information electronically.

Data Retention

We may retain personal information for as long as reasonably necessary to provide requested services, maintain business and service records, fulfill warranty or contractual obligations, resolve disputes, comply with applicable requirements, and support legitimate business operations.

The amount of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

Your Choices

You may contact us to request that we:

  • Update or correct your contact information
  • Stop certain communications
  • Remove you from marketing communications
  • Address questions about information you have provided to us

To stop receiving SMS messages, reply STOP to a message from Sustainable Heating & Cooling.

You may continue to receive communications that are necessary to complete a transaction, respond to a request you initiated, or provide a service you requested where permitted.

Children's Privacy

Our website and HVAC services are intended for adults and are not directed toward children under 13. We do not knowingly seek to collect personal information from children under 13 through our website.

External Websites

Our website may contain links to websites operated by other organizations. Sustainable Heating & Cooling is not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.

When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.

Contact Sustainable Heating & Cooling

If you have questions about this Privacy Policy, your information, or our communications practices, please contact:

Sustainable Heating & Cooling
75b Maple Avenue
Rye, NY 10580
Phone: 914-383-8822
Website: https://www.sustainableheatingandac.com/