Last Updated: August 14, 2026
These Terms of Service (“Terms”) govern your use of sustainableheatingandac.com, communications with Sustainable Heating & Cooling, and your participation in Sustainable Heating & Cooling's SMS messaging program.
By using our website, submitting information through our forms, requesting services, or opting in to communications, you agree to these Terms as applicable to your interaction with us.
About Sustainable Heating & Cooling
Sustainable Heating & Cooling is a heating, cooling, and HVAC services company based in Rye, New York, serving homeowners throughout Westchester County and surrounding communities.
We provide services that may include HVAC installation, replacement, repair, maintenance, heat pumps, air conditioning, furnaces, boilers, ductless systems, water heaters, indoor air quality products, and related home comfort services.
Sustainable Heating & Cooling
75b Maple Avenue
Rye, NY 10580
914-383-8822
Website Use
The Sustainable Heating & Cooling website is provided to help visitors learn about our services, request appointments and estimates, contact our team, and obtain general HVAC information.
You agree not to use the website:
- For unlawful or fraudulent purposes
- To interfere with the website's operation or security
- To attempt unauthorized access to website systems or information
- To submit false, misleading, or malicious information
- In a manner that could damage or impair the website or our ability to serve other users
We may update, modify, suspend, or discontinue website features when reasonably necessary.
Service Requests and Estimates
Submitting a request through our website does not guarantee an appointment time, service availability, equipment availability, or a specific price.
Service appointments, estimates, installations, repairs, maintenance agreements, financing, warranties, and other services may be subject to additional terms provided at the time of service.
Information provided on the website is intended for general informational purposes and does not replace an inspection or diagnosis by a qualified HVAC professional.
SMS Messaging Terms
Business Identity and Types of Messages
When you opt in to receive SMS messages from Sustainable Heating & Cooling, you may receive text messages related to your interaction with our company.
Messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling communications
- Service updates
- Estimate information and follow-up
- Technician arrival or appointment notifications
- Maintenance reminders
- Customer service messages
- Special offers, discounts, promotions, and service updates when you have consented to marketing communications
Consent to receive marketing SMS messages is not required as a condition of purchasing goods or services.
Opt-Out and Support
You can cancel the SMS service at any time. Just text "STOP" to 914-383-8822. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by calling 914-383-8822.
Message Frequency
Message frequency may vary depending on your interactions with Sustainable Heating & Cooling, services requested, appointment activity, and communication preferences.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your interaction with us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages is subject to effective transmission by your wireless carrier and is outside Sustainable Heating & Cooling's control.
Supported Carriers
SMS messaging availability may depend on your mobile device, wireless carrier, coverage, and service plan. Wireless carriers may change without notice.
Privacy
Your privacy is important to us. Information collected through our messaging program is handled in accordance with our Privacy Policy.
If you have any questions regarding privacy, please read our privacy policy:
https://www.sustainableheatingandac.com/privacy-policy/
Email and Telephone Communications
When you provide your email address or telephone number while requesting service, an estimate, or other information, Sustainable Heating & Cooling may use that information to respond to your request and communicate regarding the services in which you have expressed interest.
Communication preferences may be updated by contacting Sustainable Heating & Cooling.
Intellectual Property
The text, graphics, logos, photographs, designs, website layout, and other materials appearing on the Sustainable Heating & Cooling website may be protected by copyright, trademark, or other intellectual property rights.
You may use website content for ordinary personal and informational purposes. Website content may not be copied, reproduced, republished, distributed, or commercially exploited without appropriate authorization.
Website Information
We make reasonable efforts to keep information on our website accurate and current. However, HVAC products, specifications, rebates, incentives, financing programs, pricing, availability, service offerings, and other information may change.
Information published on the website should not be interpreted as a binding quote, guarantee, or commitment unless specifically provided to you in writing as part of an applicable service agreement or estimate.
Third-Party Websites
Our website may contain links to external websites or resources for convenience or informational purposes.
We do not control external websites and are not responsible for their content, availability, security, or privacy practices. Your use of external websites is subject to the terms and policies of those websites.
Disclaimer of Warranties
The website and its informational content are provided on an “as available” basis. To the extent permitted by applicable law, Sustainable Heating & Cooling does not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
Nothing in these Terms modifies any written warranty provided in connection with HVAC equipment or services.
Limitation of Liability
To the extent permitted by applicable law, Sustainable Heating & Cooling will not be responsible for indirect, incidental, or consequential damages arising solely from the use of or inability to use this website.
This provision does not limit rights or remedies that cannot legally be limited under applicable law and does not alter obligations contained in a separate written service agreement.
Governing Law
These Terms are governed by applicable laws of the State of New York, without regard to conflict-of-law principles.
Changes to These Terms
We may update these Terms periodically to reflect changes in our website, services, communications practices, or applicable requirements.
Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms where permitted by law.
Contact Us
Questions concerning these Terms may be directed to:
Sustainable Heating & Cooling
75b Maple Avenue
Rye, NY 10580
Phone: 914-383-8822
Website: https://www.sustainableheatingandac.com/